Tag: Complaint

Free Download An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry By Alireza Faed (auth.)
2013 | 349 Pages | ISBN: 3319003232 | PDF | 8 MB
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development. The thesis also describes the successful application of the method to a real-world case, represented by the immeasurable truck drivers complaints at the Fremantle port in Western Australia.

Free Download Dr Emily Shortslef, "The Drama of Complaint: Ethical Provocations in Shakespeare’s Tragedy"
English | ISBN: 0192868489 | 2023 | 240 pages | PDF | 2 MB
The Drama of Complaint: Ethical Provocations in Shakespeare’s Tragedy is the first book-length study of complaint in Shakespearean drama. Emily Shortslef makes two main arguments. One is that poetic forms of complaint-expressions of discontent and unhappiness-operate in and across the period’s literary and nonliterary discourses as sites of thought about human flourishing, the subject of ethical inquiry. The other is that Shakespearean configurations of these ubiquitous forms in theatrical scenes of complaint model new ways of thinking about ethical subjectivity, or ways of desiring, acting, and living consonant with notions of the good life.

Free Download We Have Received A Complaint (US Edition): The Fraught World of Workplace Justice by Matt Malone
English | April 30, 2024 | ISBN: 1990823629 | 100 pages | PDF | 1.82 Mb
We used to go to court to enforce our rights. Now we do it at the office.

Free Download Promiscuous: "Portnoy’s Complaint" and Our Doomed Pursuit of Happiness by Bernard Avishai
English | April 19, 2012 | ISBN: 030015190X, 030019241X | True EPUB | 240 pages | 1.8 MB
A spirited biography of Philip Roth’s notorious novel, from the outrage it sparked to its impact on Roth to its legacy some forty years later

Free Download Miriam Bier, "Spiritual Complaint"
English | ISBN: 1498261973 | 2013 | 296 pages | PDF | 3 MB
About the Contributor(s): Miriam Bier teaches Old Testament at the London School of Theology. Tim Bulkeley has taught Old Testament at the Université protestante du Congo, the University of Auckland, and at Carey Baptist College.