Tag: CX

September 29, 2024

CX Operations Developing a Customer-Centric Operating Model

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Free Download CX Operations Developing a Customer-Centric Operating Model
Released: 09/2024
Duration: 52m | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 146 MB
Level: Beginner + Intermediate | Genre: eLearning | Language: English
Exceptional customer experiences are a key part of business success. In this course, Jeannie Walters, CCXP, helps leaders harness cross-departmental collaboration, advanced technology, and data-driven insights to create a cohesive, customer-centric approach that elevates the overall customer experience and drives business success. Jeannie shows how to leverage technologies like artificial intelligence, streamline processes, anticipate customer needs, and more ways to continuously improve your CX initiatives.

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December 12, 2023

Customer Experience (CX) Trends

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Free Download Customer Experience (CX) Trends
Released 12/2023
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 47m | Size: 94 MB
If you’re looking to stay up to date with customer experience (CX) trends, CX expert Jeannie Walters has you covered. Join Jeannie in this short, approachable course on the biggest, most important new trends in the ever-evolving field of CX. Keep your CX knowledge current and relevant by exploring topics like customer journey mapping, employee experience, cutting-edge CX tools, and how to skillfully-and ethically-use AI in CX projects. Along the way, Jeannie offers practical insights on personalized experiences, CX storytelling with data, customer data management, privacy and personal data control, and techniques and tools for metricizing your data more effectively.

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