Tag: Delivering

Free Download Learning Design: A Handbook on Modelling and Delivering Networked Education and Training By Rob Koper (auth.), Rob Koper, Colin Tattersall (eds.)
2005 | 412 Pages | ISBN: 3540228144 | PDF | 6 MB
E-learning is still in its infancy. This can be seen both in the limited pedagogical quality and lack of portability of e-learning content, and in the lack of user-friendly tools to exploit the opportunities offered by current technologies. To be successful, e-learning must offer effective and attractive courses and programmes to learners, while at the same time providing a pleasant and effective work environment for staff members who have the task to develop course materials, plan the learning processes, provide tutoring, and assess performance.To overcome these deficiencies, the IMS Global Learning Consortium Inc. released the Learning Design Specification in 2003. With Learning Design it is possible to develop and present advanced, interoperable e-learning courses embracing educational role and game playing methods, problem-based learning, learning community approaches, adaptivity and peer coaching and assessment methods.In this handbook Koper and Tattersall have put together contributions from members of the "Valkenburg Group", consisting of 33 experts deeply involved in e-learning and more specifically learning design. The result is a rich and lasting source of information for both e-learning course and tool developers, providing information about the specification itself, how to implement it in practice, what tools to use, and what pitfalls to avoid. The book not only reports first experiences, but also goes beyond the current state of the art by looking at future prospects and emerging applications.

Free Download Winning The Room: Creating and Delivering an Effective Data-Driven Presentation by Bill Franks
English | March 2, 2022 | ISBN: 1119823099 | True PDF | 304 pages | 17.3 MB
Revolutionize your data-driven presentations with this simple and actionable guide

Free Download The Media-Savvy Professional – Crafting and Delivering a Memorable Message
Released 10/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner + Intermediate | Genre: eLearning | Language: English + srt | Duration: 35m | Size: 102 MB
Join CEO of Clarity Media Group, journalist, and author Bill McGowan in this course as he shows you how to master the art of excelling in media interviews, whether you’re live on TV, in print, or on a podcast. Learn how to meticulously prepare without feeling overwhelmed, shifting your perspective from seeing interviews as a risk to viewing them as opportunities. Discover strategies for navigating negative questions to ensure your message remains positive. Uncover the secret to crafting and delivering memorable sound bites that stick with your audience long after the conversation ends. From controlling the flow of the interview to staying on message and fine-tuning your skills along the way, this course prepares you to transform any interview into a powerful opportunity to convey your message more effectively with ease.

Free Download Richard Killblane, "Delivering Victory: The History of U.S. Military Transportation"
English | 2019 | ISBN: 1787546047 | EPUB | pages: 384 | 2.9 mb
While there are many books on logistics which understand the concept of service and supply, none understand the important role of transportation in synchronizing logistics. Delivering Victory: The History of U.S. Military Transportation covers the evolution of military transportation in the U.S. Armed Forces from the Spanish American War until the recent humanitarian missions to Haiti and West Africa to show how military transportation both synchronizes and creates logistics operations and therefore shapes the conduct of contingency and combat operations.

Free Download People Love You: The Real Secret to Delivering Legendary Customer Experiences by Jeb Blount, Gildan Media
English | July 17, 2020 | ISBN: B08B4277FP | 5 hours and 7 minutes | MP3 128 Kbps | 281 Mb
What you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience – something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you.
In the 21st century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you’ll learn the real secrets of customer experience including:
Seven Essential Principles of Customer EngagementFive Levers for Creating a Legendary Customer ExperienceThe Secret to Bridging the Experience GapHow to Leverage the Pull Strategy to Become a Trusted AdvisorTwo Most Important Rules for Dealing with Pissed-off CustomersIn a hypercompetitive, global marketplace, protecting your company’s customer base, the lifeblood of your business, must become your number-one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals – the people most connected to customers – who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru Jeb Blount gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.

Free Download Delivering Business Analytics: Practical Guidelines for Best Practice by Evan Stubbs, Noah Michael Levine, Gildan Media
English | July 27, 2020 | ISBN: B08DG7MLGZ | 10 hours and 48 minutes | MP3 128 Kbps | 813 Mb
Avoid the mistakes that others make – learn what leads to best practice and kick-start success.
This groundbreaking resource provides comprehensive coverage across all aspects of business analytics, presenting proven management guidelines to drive sustainable differentiation. Through a rich set of case studies, author Evan Stubbs reviews solutions and examples to over 20 common problems spanning managing analytics assets and information, leveraging technology, nurturing skills, and defining processes.
Delivering Business Analytics also outlines the Data Scientist’s Code, 15 principles that, when followed, ensure constant movement toward effective practice. Practical advice is offered for addressing various analytics issues, the advantages and disadvantages of each issue’s solution, and how these solutions can optimally create organizational value.

Free Download The Execution Challenge: Delivering Great Strategy at Scale by Brian H. Cameron, Whynde Kuehn
English | July 9th, 2024 | ISBN: 1394210434 | 416 pages | True EPUB | 11.43 MB
An expert playbook for effective strategy execution with a focus on proven, real-world, implementation

Free Download Preparing and Delivering Scientific Presentations: A Complete Guide for International Medical Scientists By John Giba, Ramón Ribes
2011 | 110 Pages | ISBN: 3642158889 | PDF | 4 MB
The latest in Springer’s "Medical English" series aimed at healthcare professionals who need English for their work but do not speak English on a day-to-day basis, this book features clear advice on a variety of topics relevant to the successful preparation and delivery of scientific presentations. It also covers a wide range of situations that may develop in the context of an international congress and includes specific chapters on important issues like dealing with questions, chairing sessions, and avoiding common pitfalls in English usage and pronunciation. Although much of the information provided will be useful for scientists of all backgrounds and nationalities, the book is aimed especially at non-native English-speaking physicians and biomedical scientists. It will be an invaluable addition to the libraries of experienced presenters as well as of those just beginning their careers in international science.

Free Download Delivering High-Quality Cancer Care: Charting a New Course for a System in Crisis By Committee on Improving the Quality of Cancer Care: Addressing the Challenges of an Aging Population, Board on Health Care Services, Institute of Medicine, Laura Levit, Erin Balogh, Sharyl Nass, Patricia A. Ganz
2014 | 360 Pages | ISBN: 0309286603 | PDF | 11 MB
In the United States, approximately 14 million people have had cancer and more than 1.6 million new cases are diagnosed each year. However, more than a decade after the Institute of Medicine (IOM) first studied the quality of cancer care, the barriers to achieving excellent care for all cancer patients remain daunting. Care often is not patient-centered, many patients do not receive palliative care to manage their symptoms and side effects from treatment, and decisions about care often are not based on the latest scientific evidence. The cost of cancer care also is rising faster than many sectors of medicine–having increased to $125 billion in 2010 from $72 billion in 2004–and is projected to reach $173 billion by 2020. Rising costs are making cancer care less affordable for patients and their families and are creating disparities in patients’ access to high-quality cancer care. There also are growing shortages of health professionals skilled in providing cancer care, and the number of adults age 65 and older–the group most susceptible to cancer–is expected to double by 2030, contributing to a 45 percent increase in the number of people developing cancer. The current care delivery system is poorly prepared to address the care needs of this population, which are complex due to altered physiology, functional and cognitive impairment, multiple coexisting diseases, increased side effects from treatment, and greater need for social support. Delivering High-Quality Cancer Care: Charting a New Course for a System in Crisis presents a conceptual framework for improving the quality of cancer care. This study proposes improvements to six interconnected components of care: (1) engaged patients; (2) an adequately staffed, trained, and coordinated workforce; (3) evidence-based care; (4) learning health care information technology (IT); (5) translation of evidence into clinical practice, quality measurement and performance improvement; and (6) accessible and affordable care. This report recommends changes across the board in these areas to improve the quality of care. Delivering High-Quality Cancer Care: Charting a New Course for a System in Crisis provides information for cancer care teams, patients and their families, researchers, quality metrics developers, and payers, as well as HHS, other federal agencies, and industry to reevaluate their current roles and responsibilities in cancer care and work together to develop a higher quality care delivery system. By working toward this shared goal, the cancer care community can improve the quality of life and outcomes for people facing a cancer diagnosis.

Free Download Delivering Exceptional Live Chat Support Drive Results and Loyalty
Released 6/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 43m | Size: 135 MB
What’s the best way to deliver truly exceptional live chat support? In this course, customer service expert Myra Golden shares best practices to help prepare you as a contact center agent to navigate the live chat support channel with professional aplomb. Discover techniques for building rapport through friendly language, quickly diagnosing issues and solving problems, delivering disappointing news with empathy, addressing tensions and handling difficult customers, and guiding chat interactions to productive resolutions-even when you can’t give the customer what they want. By the end of this course, you’ll be ready to apply your chat support excellence with any type of customer.