Tag: ITIL

January 8, 2024

ITIL 4 Direct, plan and improve Reference and study guide

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Free Download ITIL 4: Direct, plan and improve: Reference and study guide by Lou Hunnebeck
English | February 1, 2023 | ISBN: N/A | 180 pages | EPUB | 0.65 Mb
The ITIL 4 Direct, Plan and Improve (DPI) reference and revision guide is one of five ITIL 4 Managing Professional titles published by TSO, following on from the ITIL 4 Foundation revision guide. It provides a grounding in a set of principles, methods, and techniques to create a learning and improving environment. It covers the influence and impact of Agile and Lean ways of working and provides practical and strategic methods to plan and deliver continual improvement. Key topics include risk, decision-making, governance, continual improvement, assessing for improvement, developing a business case, organizational change management and communication, measuring and reporting, and value streams and practices. This pocket guide is an aid for revision and preparation for taking the ITIL 4 Managing Professional: DPI certification, and post-certification it is a quick useful reference. It summarizes key topics for exam preparation, includes key figures from the core guidance, provides an examination overview, tips for taking the exam and a summary table linking learning outcomes to references in the text and to core guidance.

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January 8, 2024

ITIL 4 Digital and IT strategy Reference and study guide

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Free Download ITIL 4: Digital and IT strategy: Reference and study guide by David Cannon, Erika Flora
English | February 1, 2023 | ISBN: N/A | ASIN: B0BTLVT2S9 | 201 pages | MOBI | 1.08 Mb
The ITIL 4 Digital IT and Strategy (DITS) reference and revision guide is one of five ITIL 4 revision aids published by TSO, following on from ITIL 4 Foundation revision guide. It focuses on the alignment of digital business strategy with IT strategy. It also covers how disruption from new technologies is impacting organizations and how businesses are responding. Key topics include, using DITS in an organization, DITS and digital disruption, strategic approaches for digital organizations, implementing DITS and ITIL practices in DITS. This pocket guide is an aid for revision and preparation for taking the ITIL 4 Managing Professional: DITS certification, and post-certification it is a quick useful reference. It summarizes key topics for exam preparation, includes key figures from the core guidance, provides an examination overview, tips for taking the exam and a summary table linking learning outcomes to references in the text and to core guidance.

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December 29, 2023

ITIL Service Transition

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Free Download Stuart Rance, "ITIL Service Transition"
English | 2011 | pages: 360 | ISBN: 0113313063 | PDF | 2,4 mb
The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.

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