Tag: Leveraging

August 31, 2024

Leveraging AI in Contact Centers Overcoming Volume and Improving Customer Experience

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Free Download Leveraging AI in Contact Centers Overcoming Volume and Improving Customer Experience
Released 8/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner + Intermediate| Genre: eLearning | Language: English + srt | Duration: 59m | Size: 172 MB
In this course, customer service expert Blake Morgan equips you with valuable insights, practical strategies, and best practices for harnessing the power of AI to enhance customer service, improve efficiency, and drive business growth in the context of your contact centers. Learn how to develop a comprehensive AI strategy for your contact center, identifying key areas where AI can be leveraged to improve customer service and operational efficiency. Go over assessing your organization’s readiness for AI implementation and identify the necessary steps to prepare the contact center staff for successful AI adoption. Find out how to evaluate and select appropriate AI solutions for your contact center and how to implement these solutions effectively. Plus, explore the importance of continuously monitoring and optimizing the performance of your AI-enabled contact center operations using relevant KPIs, feedback from stakeholders, and data-driven improvements.

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August 24, 2024

Leveraging the Power of Social Intelligence in the Age of AI

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Free Download Leveraging the Power of Social Intelligence in the Age of AI
Released: 08/2024
Duration: 17m | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 63 MB
Level: General | Genre: eLearning | Language: English
Enhance your understanding and application of social intelligence: your key to thriving in personal and professional interactions. Join technology journalist and analyst Chris Shipley as she explores the foundational elements of building your social intelligence, including developing sharp situational awareness and learning to regulate your response to both internal triggers and external environments. Discover uniquely human skills that are increasingly valuable in the age of AI, such as active listening, bias awareness, mindfulness, empathy, and fostering kindness. By the end of this course, you’ll have your own personalized social intelligence development plan, which can enable you to activate and apply your skills more intentionally in any situation. Whether you’re an aspiring leader or collaborator, or just looking to build more connections, this course offers the insights and tools you need to achieve your goals.

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August 21, 2024

Leveraging GenAI in .NET MAUI Development

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Free Download Leveraging GenAI in .NET MAUI Development
Released 7/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Intermediate | Genre: eLearning | Language: English + srt | Duration: 2h 39m | Size: 375 MB
Generative AI can greatly increase the productivity of MAUI developers. In this course, development practice lead Kevin Ford shows you what is available and how to use these tools. After a thorough introduction to ways generative AI can benefit MAUI developers, get started with the many uses of GitHub Copilot. Explore how generative AI can help you with UI design. Find out how to generate custom collateral for MAUI applications. Each main topic is accompanied by practical, hands-on challenges, so you can reinforce what you learn.

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August 21, 2024

Leveraging AI Tools to Build a Customer Journey

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Free Download Leveraging AI Tools to Build a Customer Journey
Released 7/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner + Intermediate | Genre: eLearning | Language: English + srt | Duration: 1h 17m | Size: 215 MB
Launch effective customer journeys faster with AI. This course shows how to use artificial intelligence to quickly build assets across your entire funnel-from ads and outreach copy to blogs, landing pages, videos, and more. Learn how to leverage low-cost AI tools to craft clear customer journeys that incorporate personalized messaging, consistent branding, and on-point sales pitches. Instructor Maury Rogow gives tips to build rapport, uncover pain points, and offer value-driven solutions to your customers and prospects. Cut costs and save time on production while keeping your CX cohesive and effective with AI-generated customer touchpoints.

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August 9, 2024

Leveraging Organizational Power Dynamics as a Leader

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Free Download Leveraging Organizational Power Dynamics as a Leader
Released 7/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Advanced | Genre: eLearning | Language: English + srt | Duration: 58m | Size: 131 MB
The old playbook of relying solely on formal authority or being oblivious to the ripple effects of power dynamics doesn’t cut it anymore. In this course, learn how to leverage the power dynamics that exist within any organization to shape culture, drive strategy, make informed decisions, and lead effectively in a constantly shifting workplace. Best-selling author and executive coach Melody Wilding teaches you skills that are not only relevant, but vital. Melody teaches managers and senior leaders how to foresee and navigate the complexities and politics of their organizations, translating to better and smoother results. The skills she imparts can help you play a crucial role in shaping a positive, ethical culture and gain increased confidence in handling complex challenges. Learn how to identify the types of power, map power structures, navigate power plays, handle your power responsibly, and more.

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