Tag: News

Fake News in America


Free Download Fake News in America: Contested Meanings in the Post-Truth Era
English | 2023 | ISBN: 1316512452 | 295 Pages | PDF | 2 MB
The term ‘fake news’ became a buzzword during Donald Trump’s presidency, yet it is a term that means very different things to different people. This pioneering book provides a comprehensive examination of what Americans mean when they talk about fake news in contemporary politics, mass media, and societal discourse, and explores the various factors that contribute to this, such as the power of language, political parties, ideology, media, and socialization. By analysing a range of case studies across war, political corruption, climate change, conspiracy theories, electoral politics, and the Covid-19 pandemic, it demonstrates how fake news is a fundamentally contested phenomenon, and how its meaning varies depending on the person using the term, and the political context. It provides readers with tools to identify, talk about, and resist fake news, and emphasizes a need for education reform with an eye toward promoting critical thinking and information literacy.

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A Piece of Good News Poems


Free Download Katie Peterson, "A Piece of Good News: Poems"
English | 2020 | pages: 96 | ISBN: 0374538883, 0374232792 | EPUB | 1,9 mb
A rich and challenging new collection from the young award-winning poet

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Delivering Bad News to a Customer (2023)


Free Download Delivering Bad News to a Customer (2023)
Released 8/2023
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 31m | Size: 110 MB
Customer service is about providing the best experience to a customer-yet, a lot of the time customer service reps find that their hands are tied, and that what the customer wants is not something the rep can deliver. How can CSRs work to keep the relationship with the company strong and intact? This course outlines a simple four-step approach that can be used in a variety of customer service settings. Learn about communication styles, methods, and approaches that can be applied to challenging situations like delivering bad news, handling concerns, and more.

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