Tag: Politeness

Politeness in the History of English From the Middle Ages to the Present Day


Free Download Andreas H. Jucker, "Politeness in the History of English: From the Middle Ages to the Present Day"
English | ISBN: 1108499627 | 2020 | 220 pages | PDF | 2 MB
The concept of politeness permeates all aspects of modern life and society. However, to what extent has this phenomenon changed over time? This book traces the elusive concept of politeness from its beginnings in the Middle Ages up to the present day. Detailed case studies of mostly literary texts provide insights into historically specific ways of being polite, from discernment politeness in Old English to recent examples, such as non-imposition politeness. Readers will gain a better understanding of both the folk-notion of politeness and specific scholarly definitions, and how these can be applied to historical data. The long diachrony provides a novel perspective both on the concept of politeness and on the history of the English language in its social context, making this essential reading for politeness specialists, cultural historians and historical linguists alike. Politeness emerges as a multifaceted phenomenon that is both culture-specific and history-specific.

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(Im)politeness at a Slovenian Call Centre A Cross-Media Examination (Advances in


Free Download Sara Orthaber, "(Im)politeness at a Slovenian Call Centre: A Cross-Media Examination (Advances in "
English | ISBN: 303143319X | 2023 | 361 pages | EPUB, PDF | 5 MB + 7 MB
This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer-service provider relationships. The diverse readership and appeal are essential features of this book.

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