Free Download Marvin Rintala, "Creating the National Health Service"
English | 2003 | pages: 177 | ISBN: 071468404X | PDF | 1,4 mb
The origins of the NHS are the subject of this study that presents evidence on the key players who participated in the founding of the system. The author also traces those who opposed the NHS.

Free Download Sue Ann Baker, "Behind the Shades: A Female Secret Service Agent’s True Story"
English | ISBN: 0996159525 | 2015 | 236 pages | EPUB | 5 MB
Behind the Shades tells the story of the life of a female agent entering the male-dominated world of the Secret Service. It is a story of personal sacrifice, adventure, acceptance and rejection, tenacity, endurance, and hard work during trying times. Sue Ann Baker was on the front lines of history and observed it being made on a larger scale. She is one of the pioneers who paved the way for the many capable female agents that followed in her footsteps, and I am proud to say I served with her. Clinton J. Hill Assistant Director, Protective Forces (Retired) United States Secret Service

Free Download Nicolaos Protogeros, "Agent and Web Service Technologies in Virtual Enterprises"
English | 2007 | pages: 408 | ISBN: 1599046482 | PDF | 4,9 mb
This title explores research on new techniques for the virtual enterprise operation, and has opened up new ideas on the design principles and operation approaches in order to maximize benefits and overcome limitations.

Free Download Introduction to Service Management with ITIL 4

Last updated: 10/2024
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.45 GB | Duration: 1h 46m
Learn about service management, four dimensions, guiding principles, service value system, and ITSM best practices

Free Download Customer Service with ChatGPT – Boost Efficiency/Satisfaction
Published: 12/2024
Created by: SkillForge Academy
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Level: All | Genre: eLearning | Language: English | Duration: 12 Lectures ( 1h 4m ) | Size: 943 MB

Free Download Basic to Advanced – Nanolog Streaming Service (NSS) Zscaler

Last updated: 10/2024
Created by: Shape Skills
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Level: Beginner | Genre: eLearning | Language: English | Duration: 8 Lectures ( 1h 10m ) | Size: 555 MB

Free Download Cecilia Vindrola-Padros, "Healthcare in Motion: Immobilities in Health Service Delivery and Access "
English | ISBN: 1785339532 | 2018 | 240 pages | PDF | 2 MB
How does the need to obtain and deliver health services engender particular (im)mobility forms? And how is mobility experienced and imagined when it is required for healthcare access or delivery? Guided by these questions, Healthcare in Motion explores the dynamic interrelationship between mobility and healthcare, drawing on case studies from across the world and shedding light on the day-to-day practices of patients and professionals.

Free Download Computer Aided Service Engineering: Informationssysteme in der Dienstleistungsentwicklung By Ralf Klein, Oliver Strauß (auth.), Ralf Klein, Katja Herrmann, Professor Dr. Dr. h.c. mult. August-Wilhelm Scheer, Professor Dr.-Ing. Dieter Spath (eds.)
2004 | 320 Pages | ISBN: 3642620531 | PDF | 12 MB
Das Konzept des Service Engineering, das Vorgehensweisen und Methoden für die schnelle und effiziente Realisierung von Dienstleistungen bietet, findet zunehmend Verbreitung in der Praxis. Um die Verfahren möglichst gewinnbringend einsetzen zu können, gilt es, den Dienstleistungsprozess auch durch geeignete Informationssysteme zu unterstützen. Dieses Buch gibt einen fundierten Einblick in aktuelle softwaretechnische Konzepte und präsentiert praktische Erfahrungen aus deren Anwendung bei Entwicklungsprojekten. Es richtet sich gleichermaßen an Praktiker in Dienstleistungsunternehmen und öffentlichen Verwaltungen sowie an Mitarbeiter produzierender Unternehmen, die ihr Dienstleistungsangebot systematisieren und ausbauen wollen.

Free Download Peer-to-Peer, Grid, and Service-Orientation in Digital Library Architectures: 6th Thematic Workshop of the EU Network of Excellence DELOS, Cagliari, Italy, June 24-25, 2004. Revised Selected Papers By Bob Jones (auth.), Can Türker, Maristella Agosti, Hans-Jörg Schek (eds.)
2005 | 266 Pages | ISBN: 3540287116 | PDF | 4 MB
This book constitutes the thoroughly refereed post-proceedings of the 6th Thematic Workshop of the EU Network of Excellence DELOS on Digital Library Architectures, held in Cagliari, Italy, in June 2004.The 15 revised full papers presented were carefully reviewed. The subjects covered include: service grids for scientific applications, distributed digital libraries, grid computing, peer-to-peer networks, service oriented architectures for digital libraries, a distributed digital library for support of community radios, multimedia management and search, query trading and processing, metadata management, retrieval functionality, and personalization services.

Free Download Customer Service – Handling Abusive Customers (2024)

Released 12/2024
With David Brownlee
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + subtitle | Duration: 40m 8s | Size: 160 MB