Tag: Support

August 21, 2024

Apple Certified Support Professional 10.14

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Free Download Apple Certified Support Professional 10.14
Published 7/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 16h 39m | Size: 5.33 GB
Embark on a journey to become an Apple Certified Support Professional with our specialized course designed for mastering macOS Mojave. The course begins with preparatory steps, including installing macOS Mojave and recovering the operating system. You will then dive into initial configurations, ensuring your setup is optimized from the start.

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June 22, 2024

Delivering Exceptional Live Chat Support Drive Results and Loyalty

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Free Download Delivering Exceptional Live Chat Support Drive Results and Loyalty
Released 6/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Beginner | Genre: eLearning | Language: English + srt | Duration: 43m | Size: 135 MB
What’s the best way to deliver truly exceptional live chat support? In this course, customer service expert Myra Golden shares best practices to help prepare you as a contact center agent to navigate the live chat support channel with professional aplomb. Discover techniques for building rapport through friendly language, quickly diagnosing issues and solving problems, delivering disappointing news with empathy, addressing tensions and handling difficult customers, and guiding chat interactions to productive resolutions-even when you can’t give the customer what they want. By the end of this course, you’ll be ready to apply your chat support excellence with any type of customer.

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May 30, 2024

SAP Production Support Basics

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Free Download SAP Production Support Basics
Released 5/2024
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 29m 12s | Size: 108 MB
Customers who use SAP always face a bunch of issues some of which can be analyzed and help in resolution in the following ways. You will learn how to monitor ABAP Dumps(ST22) and sometimes the program that has been written lacks proper error handling which caused issues that can be analyzed using ABAP Dump. As we move further, you will study on how to monitor SAP GATEWAY to check Outgoing Emails(SOST), a common issue is customers not receiving notification emails from SAP which can be analyzed there. next, monitor SAP Fiori Gateway(/IWFND/ERROR_LOG): SAP FIORI is the new User Experience and when there are issues with the App or Security you can check in that place. Towards the end, monitor SAP JOBS(SM37): Analyze background Jobs in SAP along with that monitor IDOC Error(WE02): analyze the different statuses in Idocs and take appropriate action if it is stuck. You will learn to identify IDOCS with key fields(WE09): Idocs associated with different processes. Find Transaction Code based on Process Area(SE16T): analyze which Tcode is associated with which Process.

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May 30, 2024

CBTNuggets – Cisco Certified Support Technician (CCST) Cybersecurity

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Free Download CBTNuggets – Cisco Certified Support Technician (CCST) Cybersecurity
Released 2/2024
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz, 2 Ch
Genre: eLearning | Language: English | Duration: 156 Lessons ( 20h 48m ) | Size: 31.6 GB
This entry-level Cisco Certified Support Technician (CCST) Cybersecurity training prepares entry-level cybersecurity professionals to operate, maintain, troubleshoot, and configure the Cisco devices and software that keep devices and networks secure.

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