Free Download Carl Sewell, Paul B. Brown, "Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer"
English | 2002 | ISBN: 0385504454, 0385415036 | EPUB | pages: 240 | 5.7 mb
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking "Ten Commandments of Customer Service" apply to today’s world.